Services Guide

The covered dental benefits for children and adults with a disability or special needs are identical to the other Medicaid enrollees. Please refer to our Children’s Services Guide and Adult’s Services Guide for additional information.

Case Management Benefit

Additionally, Florida’s Medicaid dental plans offer Case Management for children and adults with a disability or special needs.

What is Case Management?

Medicaid recipients who are developmentally delayed and medically compromised are eligible for Case Management assistance. The program focuses on a person-centered approach that allows the Case Manager to assist the individual with accessing oral health services while breaking down barriers to care. Your dental plan case manager is your go-to person. They will help you figure out how to get the dental services you need.

Important Things to Tell Your Case Manger
If you don’t like a service or provider, tell your case manager. You should tell your case manager if:
  • You don’t like a service
  • You have concerns about a service provider
  • Your services aren’t right
  • You get new health insurance
  • You go to the hospital or emergency room
  • Your name, telephone number, address, or county changes

How to Access Case Management

The Medicaid recipient must contact their respective dental plan and request Case Management assistance.

DentaQuest
1-888-468-5509
TTY 1-800-466-7566
Member Handbook

MCNA Dental
1-855-699-6262
TTY 1-800-955-8771
Member Handbook

LIBERTY
1-833-276-0850
TTY 1-877-855-8039
Member Handbook

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